Terms and Conditions

The terms and conditions below apply to all transactions with Mason and Hall. By placing an order you are accepting these terms and conditions. These terms and conditions do not affect your statutory rights. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. We have the right to refuse at our discretion to supply any goods ordered by you.

Description of Goods

We make every effort to ensure that all of our items are described as accurately as possible. Images and product descriptions are provided as a guide only. Actual products may vary. Most product measurements are approximate. Please note due to the fact that computer screen brightness and contrast settings can be adjusted completely differently from one computer screen to another. Colours can appear slightly differently on your computer screen from the actual product.

Handmade Goods

All of our items are handmade. They are therefore subject to slight variations in colour, texture and appearance.


All products offered for sale by Mason and Hall are priced in pounds Sterling (£ or GBP). Any customs or import duties due when your package reaches its destination country will be your responsibility.


We try to hold stocks of all items, however occasionally an item will be out of stock, if this is the case we will inform you. All delivery dates are estimates and are subject to availability.


We accept online payments through PAYPAL and transactions are shown in pounds Sterling.


If you return an item to us within 14 days in perfect condition, complete with the original packaging, we will be happy to exchange or refund you with the original price. You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.

Website Access

The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent. You may copy or print details for the sole purpose of using the website while connected to the Internet. You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way. You must not use the website for fraudulent purposes, spamming or any unlawful activity.


The information contained in the website is for information purposes. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.